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External Wellbeing Contacts

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​​​Personal Support

1. Wuchopperen Health Service - Indigenous Health

  • Address: 6 Moignard Street
  • Phone: 4080 1000

2. Anglicare Food Bank 

  • Address: St. John’s Church Hall - Cnr Lake and Minnie Streets 
  • Opening Hours: 10am to 4pm -  Monday to Friday. 
  • A Centrelink Concession Card is required to get free bread, cakes and purchase from the low cost shop.
  • Free 2-course meals every Wednesday from 5pm. No concession card needed.

3. RAATSICC Family Support and Information (Cape and Torres)               

  • Phone: 1300 663 411

4. YETI - Youth Support and Information      

  • Phone:  4051 4927

5. Youthlink - Youth Support and Information    

  • Phone: 4031 6179

6. Anglicare -  Youth Support Program                

  • Phone: 4080 5800           

7. Lives Lived Well - Cairns Alcohol & Other Drugs Support Centre        

  • Phone: 4220 9881

8. Standby - Support after Suicide - FNQ      

  • Phone: 0407 490 005

9. ICAN Financial Counselling      

  • Phone: 1300 369 878

10. Queensland Health Mental Health Emergency - Acute Care Team       

  • 1300 642 255

11. Cairns Hospital            

  • Phone: 4226 0000                           

Tenancy Support and Advice

1. Ozcare Homestay - Support for at Risk Tenancies       

  • Phone: 1800 692 273

2. Anglicare Homestay - Support for at Risk Tenancies                                

  • Phone: 0417 639 103

3. QSTARS - Advice and Referral Service for all Renters                              

  • Phone: 1300 744 263

4. Cairns Homelessness Services Hub         

  • Address: 149 Bunda Street                            
  • Phone: 4046 8050           

5. Quigley Street Night Shelter

  • Address: 6 – 8 Quigley Street
  • Phone: 4046 8092

6. Ozcare Homeless Hostel (Men)                

  • Address: 197 Draper Street                           
  • Phone: 1800 692 273

7. Lyons St Diversionary Centre                     

  • Address: 53-59 Lyons Street                         
  • Phone: 4046 8082           

8. Salvation Army Centennial Lodge            

  • Address: 281-289 Sheridan Street              
  • Phone: 4031 4432

Phone Advice

1. Lifeline Telephone Counselling                                                                      

  • Phone: 13 11 14

2. Relationships Australia Support and Information 

  • Phone: 1300 364 277

3. Kid’s Help Line                                                                                                  

  • Phone: 1800 551 800

4. Parentline              

  • Phone:  1300 301 300

5. Mensline DV Connect Queensland                                                                

  • Phone: 1800 600 636

6. Mensline Australia      

  • Phone: 1300 789 978

7. Beyond Blue    

  • Phone: 1300 224 636

8. 13HEALTH (Confidential Health Advice 24/7)                                             

  • Phone: 13 43 25

9. Domestic Violence Hotline (DV Connect)                                                    

  • Phone: 1800 811 811

10. Gambling Helpline                                                                                          

  • Phone: 1800 858 858    
Cairns Family Support Services

Financial Support

Free workshops:

Free online learning and workshops:

Free toolkit:

Other Financial/Mental Health Support Services:

  • The budgeting and money management workshops similar to those delivered within The Smith Family Saver Plus program are available online and free:http://www.moneyminded.com.au/
  • The Salvation Army
    • Emergency Relief (Bills, Food & Utilities)
    • If you're struggling to make ends meet, The Salvation Army's may be able to provide practical assistance.
    • Salvos Assessment Line
      • Phone: 1300 371 288
      • Hours: Mon-Fri 9:00am - 5:00pm
  • www.lifeline.org.au
    • Provides 24/7 crisis support
    • Phone: 13 11 14 
    • 7 days a week
    • 24 hours a day
  • The Smith Family
  • Beyond Blue (mental health)
  • Phone: 1300 224 636
  • 7 days a week
  • 24 hours a day
  • Email: see www.beyondblue.org.au
  • Chat online: see www.beyondblue.org.au, 7 days a week, 3pm-12am.

Parenting Teenagers - Some Useful Tips

Please see below some useful tips in parenting/working with teenagers who are experiencing wellbeing & mental health concerns (courtesy of Headspace)

Some useful advice on:

  • Mistakes happen – learning from situations, learning lessons in life
  • What affects teenage mental health (biological factors/early experiences/self-esteem/current circumstances)
  • Helping teenagers you are worried about (show empathy/take an interest in them/focus on their strengths & successes)
  • Important things to remember about teenagers (need a sense of identity & belonging, are searching for independence yet still need support)

Parenting teenagers above all, involves bucket loads of patience and unconditional love.

Need additional information? View the Headspace -  Information for Parents and Carers (PDF, 688KB)

The Cairns & District Warm Line

When mental well-being is a struggle it feels good to talk

For both students & adults

FREECALL 1800 431 243

To find out more about the Cairns & District Warm Line view the Cairns and District Warm Line (PDF, 521KB)

Happy School Program

Our school is a proud member of the Happy School program.

How It Works

We value our staff and believe that the work we do is important. Staff morale and well-being have a HUGE impact on student achievement, relationships within our school and the successful implementation of change. High stress levels have a negative impact and increase staff absence. A happier staff leads to better results!

As members of the Happy School program each week we receive a ready-to-use one page article to share with staff. The articles provide professional development and practical strategies to improve staff well-being, reduce stress, cope better with change, work effectively with others and engage our students. The articles are written by experts, especially for staff in schools.

The articles provide staff with…

  • strategies to improve well-being and reduce stress
  • skills to better use their time
  • develop a more positive attitude
  • work better with others; and
  • improve their work-life balance.
Over 600 schools across Australia, New Zealand and internationally are members of the Happy School program.





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Last reviewed 05 October 2023
Last updated 05 October 2023